Multivendor CX Strategies:

A Critical Assessment

An Analyst Viewpoint

Peter Ryan

Industry Expert 

Principal, Ryan Strategic Advisory

A 5CA Publication / November 2020

Foreword

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Previously established practices of third-party contact center service management have been cast aside. A more balanced approach is taking hold, one that leverages the best delivery possible by ļ¬nding different centers of customer experience excellence.

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